Shipping policy
Last updated: September 20, 2026
Thank you for shopping with Aluna Air. We work with third-party fulfillment partners to process and ship orders directly to our customers.
Order Processing
Orders are typically processed before shipment by our fulfillment partner. Processing times may vary depending on product availability, order volume, weekends, and holidays.
Once your order has shipped, you will receive tracking information when available.
Shipping & Delivery
Delivery times are estimates and may vary depending on your location, the shipping method selected, carrier delays, customs processing, weather, holidays, or other circumstances outside our control.
Available shipping methods and applicable shipping charges will be displayed at checkout.
Please note that some orders may be shipped directly from one of our international fulfillment partners.
Tracking Your Order
When tracking information becomes available, it will be sent to the email address provided at checkout.
Tracking information may take a short period of time to update after your order has been shipped.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to change the delivery address.
Aluna Air is not responsible for packages delivered incorrectly due to inaccurate or incomplete information provided by the customer.
Delayed Packages
Occasional shipping delays can occur due to carriers, customs, severe weather, holidays, or other circumstances beyond our control.
If your package is taking significantly longer than expected, please contact us and we will help you review the tracking information.
Lost or Missing Packages
If tracking shows that your package was delivered but you cannot locate it, please first check around your delivery location and with household members, neighbors, or the shipping carrier.
If you still cannot locate the package, contact us with your order number so we can review the situation.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We will review the issue and provide the appropriate next steps.
International Orders
International shipments may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.
Unless otherwise stated at checkout, customers are responsible for any applicable customs duties or import fees.
Contact Us
If you have questions regarding shipping or your order, contact us at:
Aluna Air
Email: alunaair562@gmail.com