Refund policy

We want you to be satisfied with your purchase from Aluna Air. If you would like to request a return, please contact us within 30 days of delivery.

To be eligible for a return, the item must be unused, unopened, and in its original packaging. For hygiene reasons, products that have been opened, worn, or used may not be eligible for return unless they arrived damaged, defective, or incorrect.

Do not send your return without contacting us first. If your return is approved, we will provide you with the correct return address and return instructions.

Returns may be sent directly to the fulfillment supplier that originally shipped your order. The return address may vary depending on the order, so please wait for the return instructions before shipping anything back.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Once the returned item is received and inspected by the fulfillment supplier, we will process the refund if the return meets our eligibility requirements. Refunds will be issued to the original payment method.

Please allow several business days after the refund is processed for it to appear in your account, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the order arrived damaged, defective, or incorrect.

If your order arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and photos of the issue so we can review the claim.

Orders that have already been processed or shipped may not be eligible for cancellation.

For return or refund questions, contact us at alunaair562@gmail.com